SaaS Helpdesk Services
By assisting the development team, early in the cycle, it is possible to incorporate fundamental customer service features into their software, in a similar vein that DevOps concerns are now a first-class feature of your product.
We can advise and implement self-service customer support solutions to keep customers satisfied without large cost overheads usually associated with support teams.
- Technical content writing for Customer self-service, with FAQs, detailed how-to’s, and pre-seeded forum questions.
- Content development for end-user training videos.
- Integration of your software system into Helpdesk Ticketing and light Workflow systems such as Zendesk and Freshdesk.
- Setting up the feedback loop from customer service back into the development team backlog for continual software system improvement.