Assistance with Helpdesk setup, processes and training for your SaaS product
By assisting the development team, early in the cycle, it is possible to incorporate fundamental customer service features into their software, in a similar vein that DevOps concerns are now a first-class feature of your product.
We can advise and implement self-service customer support solutions to keep customers satisfied without large cost overheads normally associated with support teams.
- Technical content writing for Customer self-service, with FAQs, detailed how to’s, and pre-seeded forum questions.
- Content development for end-user training videos.
- Integration of your software system into Helpdesk Ticketing and light Workflow systems such as Zendesk and Freshdesk.
- Setting up the feedback loop from customer service back into the development team backlog, for continual improvement of the software system.