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Co-founder of Vanestum Consulting, Vanessa brings over 25 years of experience in customer service leadership across global brands like Amazon, Shell, and British Airways. She’s a firm believer that excellent service starts with culture and process, and she helps startups build scalable, customer-first operations from the ground up. When she’s not improving CX frameworks, Vanessa mentors teams to embrace operational excellence with a human touch.

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Stuart co-founded Vanestum to deliver fit-for-purpose software solutions that scale. With 20+ years in software engineering, cloud architecture, and microservices, he’s the go-to expert for SaaS startups and enterprise clients alike. Certified in Azure and a Toptal-verified expert, Stuart thrives on solving complex technical challenges and mentoring engineers to think beyond code — building systems that last.

Jessica crafts the voice and story of Vanestum Consulting online. She ensures that the company’s culture, insights, and technical expertise shine across social platforms, connecting with clients, partners, and the wider tech community. Her mission is simple: make Vanestum’s expertise accessible, relatable, and engaging for everyone.