Customer Experience, Support, and Training should not be an afterthought.

At Vanestum, we help businesses succeed by combining technical excellence with exceptional customer experience. Our team specialises in .NET development, Azure cloud architecture, and complete software lifecycle support, while also offering expert guidance in customer service and learning content.

• Zendesk: Full ticketing setup, knowledge base, macros, automations, and self-service portals.
• Customer Experience Strategy: Optimising support processes, creating CX metrics, and designing workflows that delight customers.
• Technical Content: Clear, concise user manuals, tutorials (including iorad), FAQs, and internal process documentation.
• API Integration & Automation: Seamless integrations between support tools and other systems to streamline workflows.
• Azure Architecture & Development: High-performance, scalable systems using CQRS, event-driven architectures, REST APIs, and Service Bus.
• Custom integration: between QuickBooks, Salesforce, Zendesk, Stripe, Trimble Spectrum, and other on-prem and cloud platforms.

With over 20 years of experience, we don’t just deliver technology—we help you scale it with confidence, improve your support, and give a remarkable customer experience.

Services Offered

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Image credit: Technology, Hands, Agreement image. Free for use. by kiquebg.Technical support and customer service concept by Aree Sarak.