By assisting the development team, early in the cycle, it is possible to incorporate fundamental customer service features into their software, in a similar vein that DevOps concerns are now a first class feature of your product.
We can advise and implement self-service customer support solutions, in order to keep customers satisfied without large cost overheads normally associated with support teams.
- Technical content writing for Customer Self-service with FAQs, detailed how to’s, and pre-seeded forum questions.
- Content development for end-user training videos.
- Integration of your software system into Helpdesk Ticketing and light Workflow systems such as Zendesk and Freshdesk.
- Setting up the feedback loop from customer service back into the development team backlog, for continual improvement of the software system.